TruTech IT Solutions

LinkedIn “Social Engineering”: Protecting Your Staff from Fake Recruitment Scams

Sun, 10 May 2026 12:00:00 +0000

LinkedIn "Social Engineering": Protecting Your Staff from Fake Recruitment Scams

A fake recruiter message is one of the cleanest social engineering tricks around because it doesn’t look like a trick.

That’s why LinkedIn recruitment scams work so well inside real businesses.

They don’t arrive as malware. They arrive as a normal conversation that nudges someone toward one small action: click this link, open this file, “verify” this detail, move the chat to a different app.

A few simple checks, a couple of hard-stop rules, and an easy way to report suspicious outreach can shut these scams down without slowing anyone down.

LinkedIn Recruitment Scams

LinkedIn recruitment scams artfully blend into normal professional behaviour.

The message doesn’t look like a “cyber attack.” It looks like networking, and it borrows credibility from recognisable brands, polished profiles, and familiar hiring language.

At platform scale, the volume is also hard to wrap your head around.

Rest of World reports that LinkedIn said it “identified and removed 80.6 million fake accounts” at registration from July to December 2024. A LinkedIn spokesperson claimed “over 99%” of the fake accounts they remove are detected proactively before anyone reports them.

Even with that level of detection, enough scam activity still leaks through to reach real employees. That’s especially true when scammers tailor their approach to what looks credible in a specific industry and location.

The other reason these scams succeed is that they follow a predictable persuasion pattern: urgency, authority, and a quick push to “do the next step.”

The FTC describes scammers impersonating well-known companies and then steering targets toward actions that create leverage. These actions include handing over sensitive personal information or sending money for “equipment” or other upfront costs.

Once someone is rushed into treating the process as real, the scam doesn’t need to be technically sophisticated. It just needs the victim to keep moving.

The Scam Pattern Most Teams Miss

1. A polished approach on LinkedIn

The profile looks credible enough, the role sounds plausible, and the message is written in a professional tone. The job post itself may still be oddly generic, though.

Amoria Bond notes that fake job postings often “lack details” and lean on broad language to catch as many people as possible.

2. A quick push off-platform

The conversation shifts to email, WhatsApp/Telegram, or a “recruitment portal” link. That shift is important because it removes the built-in friction of LinkedIn’s environment and makes it easier to send links, files, and instructions.

3. A credibility wrapper: “assessment”, “interview pack”, or “onboarding”

Airswift flags link/attachment requests and urgency tactics as common red flags. The story is usually something like: “Download this assessment,” “Review these onboarding steps,” or “Log in here to schedule.”

4. The pivot: money, sensitive info, or account takeover

Scammers impersonate well-known companies and then ask for things legitimate employers typically don’t: payment for “equipment” or early requests for personal information.

Another variation is more subtle: “verification” steps that are really designed to steal identity details or compromise accounts.

5. Pressure to keep moving

If someone hesitates, the scam leans on urgency: “limited slots,” “fast-track hiring,” “complete this today.” That’s why Forbes frames the key skill as slowing down and checking details, because the scam depends on momentum.

Red Flags Checklist for Staff

Here are the red flags to look out for.

Red flags in the job posting

The role is oddly vague or overly broad. Generic responsibilities, unclear reporting lines, and “we’ll share details later” language are common in fake listings.
The company’s presence doesn’t match the brand name. Thin company pages, inconsistent logos/branding, or a web presence that feels incomplete are worth pausing on.
The process is “too easy, too fast.” If the listing implies immediate hiring with minimal steps, treat it as suspicious.

Red flags in recruiter behaviour

They push you off LinkedIn quickly. Moving to WhatsApp/Telegram or personal email early is a common tactic.
They use a personal email address or unusual contact details. Be specifically cautious of recruiters using free webmail accounts instead of a company domain.
They avoid verification. If they dodge basic questions, treat that as a signal, not a scheduling issue.

Hard-stop requests

Any request for money or fees. Application fees, equipment purchases, “training costs”, gift cards, crypto, that’s a hard stop.
Requests for sensitive personal info early. Bank details, identity documents, tax forms, or “background checks” before a real interview process is established.
Requests for verification codes. If anyone asks you to read back a one-time code sent to your phone/email, assume they’re trying to take over an account.
Requests for non-public company information like org charts, internal system details, client lists, invoice processes and security tools. Look out for requisitions for anything beyond what a recruiter would reasonably need.

Stop Scams With Simple Defaults

LinkedIn recruitment scams don’t succeed because staff are careless. They succeed because the outreach looks normal, the process feels familiar, and the next step is always framed as urgent.

The fix isn’t turning everyone into an investigator. It’s setting simple defaults that make scams harder to complete: slow down before clicking, verify the recruiter and role through official channels, keep conversations on-platform until identity checks out, and treat money requests, code requests, and early personal data demands as hard stops.

When those habits are standardised, the scam loses its leverage.

Reach out to us today to make sure you have the latest tools to fight this and other types of online scams.

—

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This Article has been Republished with Permission from The Technology Press.

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“Clean Desk” 2.0: Securing Your Home Office from Physical Data Leaks

Tue, 05 May 2026 12:00:00 +0000

"Clean Desk" 2.0: Securing Your Home Office from Physical Data Leaks

In the traditional office, a “Clean Desk” policy was a simple habit: shred the sensitive stuff, lock it away, and don’t leave passwords where someone can see them.

In 2026, the same idea still matters but the “desk” has changed.

For many teams, the home office is now the default workspace, and that means physical access can quickly become digital access. An unlocked screen, a shared device, or a laptop left in the wrong place can expose the same systems your business runs on every day.

Clean Desk 2.0 isn’t about aesthetics. It’s about securing the physical-to-digital bridge.

If a houseguest, a delivery person, or a thief can sit down at your workstation, they don’t need to be a master hacker to cause real damage. They just need a few unattended minutes and an open session.

Why an Unlocked Screen is a Data Breach

Most small business owners treat multi-factor authentication (MFA) as the ultimate front-door lock. And it’s a great lock. The problem is that once you’re already inside, the “front door” isn’t the control that matters.

When you sign into a web app, your browser creates a session token (often stored as a cookie) so you stay logged in without being challenged on every click.

Kaspersky notes that session hijacking is “sometimes called cookie hijacking” because cookies commonly store the session identifier. Proofpoint says session tokens act like digital “keys.” If they’re stolen, attackers can impersonate legitimate users and bypass authentication measures “like MFA”.

That’s why physical access changes the game.

If someone can sit down at your workstation while you’re making a coffee, they don’t need to “crack” anything. They can reuse your already authenticated session and access the same cloud apps, CRM data, and financial tools you were just using, no MFA prompt required.

This is exactly why Clean Desk 2.0 needs an auto-lock culture. Set short screen-lock timers. Lock manually every time you step away. Treat an unlocked session the same way you’d treat a set of master keys left in the door.

Hardware “Legacy Debt” on Your Desk

Most people keep old tech for the same reason: it still works. But “still works” isn’t the same as “still safe”.

The same legacy debt that shows up in server rooms also shows up in home offices and often in the exact places that matter most, like routers, VPN gateways, and the “backup” laptop that hasn’t been updated in months.

The core problem is end-of-support. When a device reaches end-of-support (EOS), security fixes stop arriving.

The UK’s guidance on obsolete products notes, “Ideally, once out of date, technology should not be used,” and “the only fully effective way to mitigate this risk is to stop using the obsolete product.”

In other words, you can’t patch your way out of something that no longer gets patches.

This matters even more for edge devices. These are anything internet-facing that sits between your home network and the rest of the world.

A Clean Desk 2.0 habit is to audit your home-office “edge” the same way you’d audit a server room:

Identify what’s internet-facing
Confirm it’s supported and patchable
Retire anything that isn’t.

Your Digital Employee Needs a Locked Door

As AI features get embedded into everyday tools, workstations aren’t just “where you work” anymore. They’re where automated actions happen.

An AI agent might update your CRM, draft client comms, schedule appointments, or move a workflow forward with minimal input once it’s been kicked off.

That creates a new physical risk because unattended sessions + automation don’t mix.

If an agent is running a process while you’re away from your desk, an unlocked screen turns into an open control panel. Someone doesn’t need to be technical to cause damage.

They just need to click, approve, change a destination account, or interfere with an in-flight task.

The fix isn’t banning automation. It’s treating AI-driven workflows like you’d treat any powerful business system: clear boundaries and clear approvals.

Decide upfront:

What decisions can the AI agent make without a human present?
What actions require an explicit approval step?
What are its spending limits and escalation rules if money is involved?
Which systems and data are the agents allowed to access, and which are off-limits?

Physical Efficiency and Cloud Waste

A Clean Desk 2.0 mindset isn’t only about security. It’s about operational discipline: knowing what you’re using, why you’re using it, and what should be switched off when it’s not needed.

Cloud waste is the digital version of leaving the lights on in an empty building. It shows up as underused servers, test environments that never power down, and storage that keeps growing because nobody owns the cleanup.

None of it looks dramatic day to day. It just quietly inflates your monthly bill.

The simple habit that fixes it is the same one that keeps a physical workspace under control: visibility and ownership.

Assign each environment and major resource to an owner, review what’s actually being used, and schedule non-production workloads to shut down outside business hours.

These “tidying” routines don’t just cut spending. They reduce clutter, limit exposure, and make your environment easier to manage when something goes wrong.

Building a 2.0 Foundation

Securing your home office from physical data leaks isn’t about paranoia. It’s about professionalism. In 2026, the home workspace isn’t a side setup. It’s part of your business perimeter.

Clean Desk 2.0 is really a set of modern defaults, like locked screens and supported devices. When those basics are consistent, small home-office lapses stop turning into bigger business problems.

Want help turning this into a simple, enforceable baseline for your team? Contact us for a technology consultation.

—

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This Article has been Republished with Permission from The Technology Press.

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The Essential Checklist for Securing Company Laptops at Home

Thu, 30 Apr 2026 12:00:00 +0000

The Essential Checklist for Securing Company Laptops at Home

At home, security incidents don’t look like dramatic movie hacks. They look like stepping away from your laptop during a delivery, or leaving it unlocked while you grab something from another room.

Those ordinary moments, repeated over time, are how work devices end up exposed.

A remote work security checklist focuses on simple, practical controls that hold up in real life. Put it in place once, make it routine, and you’ll prevent the kinds of issues that hurt most because they were entirely avoidable.

Why Home Is a Different Security Environment

A work laptop doesn’t magically become “less secure” at home. But the environment around it does.

In the office, there are built-in boundaries: fewer shared users, fewer casual touchpoints, and more predictable networks. At home, that same laptop is suddenly operating in a space designed for convenience, not control.

For starters, physical exposure goes up.

At home, devices move from room to room, sit on tables and countertops, and are left unattended for short stretches throughout the day.

That’s why a remote work security checklist must treat physical security as part of cyber security.

In its training on device safety, CISA stresses the basics: keep devices secured, limit access, and lock them when you’re not using them. Those simple habits matter more at home because there’s no “office culture” quietly enforcing them for you.

Second, home is where work and personal life collide, and that creates messy, very human risks.

The NI Cyber Security Centre is blunt about it: don’t let other people use your work device, and don’t treat it like the family laptop.

Third, the network is different.

Home Wi-Fi often starts with default settings, old router firmware, or passwords that have been shared with everyone who’s ever visited.

CISA’s guidance on connecting a new computer to the internet offers the baseline steps many people skip at home: secure your router, enable the firewall, use anti-virus, and remove unnecessary software and default features.

Finally, remote access raises the stakes for identity. In its remote workforce security guidance, Microsoft’s best practices frames remote security around a Zero Trust approach and emphasizes that access should be strongly authenticated and checked for anomalies before it’s granted.

The Remote Work Security Checklist

Use this remote work security checklist as your “minimum standard” for company laptops at home. It’s designed to be practical, repeatable, and easy to enforce without turning everyone into part-time IT employees.

Lock the Screen Every Time You Step Away

Set a short auto-lock timer and get into the habit of locking manually, even at home.

Store the Laptop Like it’s Valuable

Assume that “out of sight” is safer than “out of the way.” When you’re finished, store your device somewhere protected, not on the couch, not on the kitchen counter, and never in the car.

Don’t Share Work Laptops with Family

At home, good intentions can still lead to accidental clicks. Even a quick “just checking something” can result in risky downloads, unfamiliar logins, or unwanted browser extensions.

Use a Strong Sign-In and MFA

Use a long passphrase, not a clever but short password, and never reuse it across accounts. Treat multifactor authentication (MFA) as a baseline requirement, not a nice extra.

Stop Using Devices That Can’t Update

If a laptop can’t receive security updates, it’s not a work device. It’s a risk.

Patch Fast

Updates are where most known issues get fixed. The longer you wait, the bigger the risk. Enable automatic updates and restart when prompted.

Secure Home Wi-Fi Like it’s Part of the Office

Use a strong Wi-Fi password and enable modern encryption. If your router still has the default admin login or hasn’t been updated in a long time, consider that your cue to fix it.

Use the Firewall and Keep Security Tools Switched On

Turn on your firewall, keep antivirus software active, and make sure both are properly configured. If security tools feel inconvenient, don’t switch them off, address the friction instead.

Remove Unnecessary Software

The more apps you install, the more updates you have to manage, and the more opportunities there are for something to go wrong. Remove software you don’t need, disable unnecessary default features, and stick to approved applications from trusted sources.

Keep Work Data in Work Storage

Storing work data in approved systems keeps access controlled, audit-ready, and much easier to recover if something goes wrong. Avoid saving work documents to personal cloud accounts or personal backup services.

Be Wary of Unexpected Links and Attachments

If a message pressures you to click, open, download, or “confirm now,” treat it as suspicious. When in doubt, verify the request through a separate, trusted channel before taking any action.

Only Allow Access From “Healthy Devices”

The safest remote setups gate access based on device health. Microsoft warns that unmanaged devices can be a powerful entry point and stresses the importance of allowing access only from healthy devices.

Are Your Laptops “Home-Proof”?

If you want remote work to remain seamless, your devices need to be “home-proof” by default.

That means treating the fundamentals as non-negotiable: automatic screen locks, secure storage, protected sign-ins, timely updates, properly secured Wi-Fi, and work data stored only in approved locations.

Nothing complicated, just consistent execution.

Start by adopting this remote work security checklist as your baseline standard. When the defaults are strong, you reduce avoidable incidents without slowing anyone down.

If you’d like help turning these basics into a practical, enforceable remote work policy, contact us today. We’ll help you standardize protections across your team so remote work stays productive, and secure.

—

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This Article has been Republished with Permission from The Technology Press.

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The 2026 Guide to Uncovering Unsanctioned Cloud Apps

Sat, 25 Apr 2026 12:00:00 +0000

The 2026 Guide to Uncovering Unsanctioned Cloud Apps

If you want to uncover unsanctioned cloud apps, don’t begin with a policy. Start with your browser history.

The cloud environment most businesses actually use rarely matches the one shown on the IT diagram. It’s built through countless small shortcuts: a “just this once” file share, a free tool that solves one problem faster, a plug-in installed to meet a deadline, or an AI feature quietly enabled inside an app you already pay for.

In the moment, none of it feels like a problem. It feels efficient. Helpful.

Until it isn’t. Then you realize business data is scattered across tools you didn’t formally approve, accounts you can’t easily offboard, and sharing settings that don’t reflect the actual risk.

Why Unsanctioned Cloud Apps Are a 2026 Problem

Unsanctioned cloud apps have always existed. What’s changed this year is the scale, the speed, and the fact that “cloud apps” now include AI features hiding in plain sight.

Start with scale. Microsoft’s shadow IT guidance points out that most IT teams assume employees use “30 or 40” cloud apps, but “in reality, the average is over 1,000 separate apps.”

It also notes that “80% of employees use non-sanctioned apps” that haven’t been reviewed against company policy. That’s the uncomfortable reality of unsanctioned cloud apps: the gap between what you believe is happening and what’s actually happening is often far wider than expected.

Now add the 2026 twist: AI isn’t just a standalone tool employees consciously choose to use.

The Cloud Security Alliance notes that AI is increasingly embedded as a feature within everyday business applications, rather than existing only as a standalone tool. In other words, you can have shadow AI risk without anyone signing up for a new AI product. It’s just… there.

That creates a different kind of exposure. The same Cloud Security Alliance article cites research showing “54% of employees” admit they would use AI tools even without company authorization.

It also references an IBM finding that “20% of organizations” experienced breaches linked to unauthorized AI use, adding an average of “$670,000” to breach costs.

So, this isn’t just a governance problem. It’s a measurable risk problem.

And here’s the final reason 2026 feels different: the old “block it and move on” strategy no longer works. The Cloud Security Alliance has pointed out that simply blocking cloud apps isn’t an option anymore because cloud services are woven into everyday work. If you don’t provide a secure alternative, employees will find another workaround.

Don’t Start with Blocking

The fastest way to drive cloud app usage further underground is to treat it as a discipline problem and respond with bans.

Yes, some applications do need to be blocked. But if blocking is your first move, it typically creates two unintended side effects:

People get better at hiding what they’re doing.
They switch to a different tool that’s just as risky or, sometimes, worse.

Either way, you haven’t reduced the problem. You’ve just made it harder to see.

A better starting point is to understand what’s happening and why.

The recommendation is to evaluate cloud app risk against an “objective yardstick”. You should monitor what users are actually doing in those apps so you can focus on the behavior that creates exposure, not just the name of the tool.

Once you have that visibility, you can respond in a way that actually lasts. Some apps will be approved. Others may be restricted. Some will need to be replaced.

And the truly high-risk ones? Those are the apps you block thoughtfully, with a clear plan, a communication message, and a secure alternative that allows people to keep doing their jobs.

The Practical Workflow to Uncover Unsanctioned Cloud Apps

This isn’t a one-time clean-up. It’s a workflow you can run quarterly (or continuously) to stay ahead of new tools and new habits.

Discover What’s Actually in Use

Start by generating a real inventory from the signals you already collect: endpoint telemetry, identity logs, network and DNS data, and browser activity.

Microsoft’s shadow IT tutorial emphasizes a dedicated discovery phase, because you can’t manage what you haven’t first identified.

Analyze Usage Patterns

Don’t stop at identifying which apps are in use.

Review things like:

Who is accessing cloud apps
What admin activity is happening
Whether data is being shared publicly or with personal accounts
Access that should no longer exist, such as former employees who still have active connections

Score and Prioritize Risk

Not every unsanctioned app is equally dangerous.

Use a simple risk lens:

The sensitivity of the data involved
How information is being shared
The strength of identity controls
The level of administrative visibility
Whether AI features could be ingesting or exposing data

Tag Apps

Make decisions visible and repeatable by tagging apps.

Microsoft explicitly calls tagging apps as sanctioned or unsanctioned an important step, because it lets you filter, track progress, and drive consistent action over time.

Take Action

Once an app is tagged, you can enforce the decision.

Microsoft’s governance guidance outlines two practical responses: issuing user warnings, a lighter control that encourages better behavior, or blocking access to applications that present unacceptable risk.

Just keep in mind that changes aren’t always immediate. Plan for communication and a smooth transition, rather than triggering unexpected disruptions.

Your New Default: Discover, Decide, Enforce

Unsanctioned cloud apps aren’t disappearing in 2026. If anything, they’ll continue to multiply, especially as new AI features appear inside the tools your team already relies on.

The goal isn’t to block everything. It’s to create a repeatable operating model: discover what’s in use, determine what’s acceptable, and enforce those decisions with clear guidance and secure alternatives.

When you apply that consistently, cloud app sprawl stops being a surprise. It becomes another controlled, managed part of your environment.

If you’d like help building a practical cloud app governance process that fits your organization, contact us today. We’ll help you gain visibility, reduce exposure, and put guardrails in place, without slowing productivity.

—

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This Article has been Republished with Permission from The Technology Press.

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Stop Ransomware in Its Tracks: A 5-Step Proactive Defense Plan

Mon, 20 Apr 2026 12:00:00 +0000

Stop Ransomware in Its Tracks: A 5-Step Proactive Defense Plan

Ransomware isn’t a jump scare. It’s a slow build.

In many cases, it begins days, or even weeks, before encryption, with something mundane, like a login that never should have succeeded.

That’s why an effective ransomware defense plan is about more than deploying anti-malware. It’s about preventing unauthorized access from gaining traction.

Here’s a five-step approach you can implement across your small-business environment without turning security into a daily obstacle course.

Why Ransomware Is Harder to Stop Once It Starts

Ransomware is rarely a single event. It’s typically a sequence: initial access, privilege escalation, lateral movement, data access, often data theft, and finally encryption once the attacker can inflict maximum damage.

That’s why relying on late-stage defenses tends to get messy.

Once an attacker has valid access and elevated privileges, they can move faster than most teams can investigate. Microsoft says, “In most cases attackers are no longer breaking in, they’re logging in.”

By the time encryption begins, options are limited. The general guidance from law enforcement and cybersecurity agencies is clear: don’t pay the ransom, there’s no guarantee you’ll recover your data, and payment can encourage further attacks.

There isn’t a silver bullet for preventing a ransomware attack. A ransomware defense plan is most effective when it disrupts the attack before encryption ever begins. That’s why recovery needs to be engineered upfront, not improvised mid-incident.

The goal isn’t “stop every threat forever.” The goal is to break the chain early and limit how far an attacker can move. And if the worst happens, you want recovery to be predictable.

The 5-Step Ransomware Defense Plan

This ransomware defense plan is built to disrupt the attack chain early, contain the damage if access is gained, and ensure recovery is dependable. Each step is practical, easy to implement, and repeatable across small-business environments.

Step 1: Phishing-Resistant Sign-Ins

Most ransomware incidents still begin with stolen credentials. The fastest win is to make “logging in” harder to fake and harder to reuse once compromised.

What this means: “Phishing-resistant” sign-ins are authentication methods that can’t be easily compromised by fake login pages or intercepted one-time codes. It’s the difference between “MFA is enabled” and “MFA still works when someone is specifically targeted.”

Do this first:

Enforce strong MFA across all accounts, with priority given to admin accounts and remote access
Eliminate legacy authentication methods that weaken your security baseline
Implement conditional access rules, such as step-up verification for high-risk sign-ins, new devices, or unusual locations

Step 2: Least Privilege + Separation

What this means: “Least privilege” means each account gets only the access it needs to do its job, and nothing more.

“Separation” means keeping administrative privileges distinct from everyday user activity, so a single compromised login doesn’t hand over control of the entire business.

NIST recommends verifying that “each account has only the necessary access following the principle of least privilege.”

Practical moves:

Keep administrative accounts separate from everyday user accounts
Eliminate shared logins and minimize broad “everyone has access” groups
Limit administrative tools to only the specific people and devices that genuinely require them

Step 3: Close known holes

What this means: “Known holes” are vulnerabilities attackers already know how to exploit, typically because systems are unpatched, exposed to the internet, or running outdated software. This step is about eliminating easy wins for attackers before they can take advantage of them.

Make it measurable:

Set clear patch guidelines: critical vulnerabilities addressed immediately, high-risk issues next, and all others on a defined schedule
Prioritize internet-facing systems and remote access infrastructure
Cover third-party applications as well, not just the operating system

Step 4: Early detection

What this means: Early detection means identifying ransomware warning signs before encryption spreads across the environment.

Think alerts for unusual behavior that enable rapid containment, not a help desk ticket reporting that files suddenly won’t open.

A strong baseline includes:

Endpoint monitoring that can flag suspicious behavior quickly
Rules for what gets escalated immediately vs what gets reviewed

Step 5: Secure, Tested Backups

What this means: “Secure, tested backups” are backups that attackers can’t easily access or encrypt, and that you’ve verified you can restore successfully when it matters most.

Both NIST’s ransomware guidance and the UK NCSC emphasize that backups must be protected and restorable. NIST specifically calls out the need to “secure and isolate backups.”

Keep backups up-to-date so you can recover “without having to pay a ransom”, and check that you know how to restore your files.

Make backups real:

Keep at least one backup copy isolated from the main environment.
Run restore drills on a schedule
Define recovery priorities ahead of time, what needs to be restored first, and in what sequence

Stay Out of Crisis Mode

Ransomware succeeds when environments are reactive, when everything feels urgent, unclear, and improvised.

A strong ransomware defense plan does the opposite. It turns common failure points into predictable, enforced defaults.

You don’t need to rebuild your entire security program overnight. Start with the weakest link in your environment, tighten it, and standardize it.

When the fundamentals are consistently enforced and regularly tested, ransomware shifts from a headline-level crisis to a contained incident you’re prepared to manage.

If you’d like help assessing your current defenses and building a practical, repeatable ransomware protection plan, contact us today to schedule a consultation. We’ll help you identify your biggest exposure points and turn them into controlled, measurable safeguards.

—

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How to Run a “Shadow AI” Audit Without Slowing Down Your Team

Wed, 15 Apr 2026 12:00:00 +0000

How to Run a "Shadow AI" Audit Without Slowing Down Your Team

It usually starts small. Someone uses an AI tool to refine a difficult email. Someone enables an AI add-on inside a SaaS app because it promises to save an hour a week. Someone pastes a paragraph into a chatbot to “make it sound better.”

Then it becomes routine.

And once it’s routine, it stops being a simple tool decision and becomes a data governance issue: what’s being shared, where it’s going, and whether you could prove what happened if something goes wrong.

That’s the core of shadow AI security.

The goal isn’t to block AI entirely. It’s to prevent sensitive data from being exposed in the process.

Shadow AI Security in 2026

Shadow AI is the unsanctioned use of AI tools without IT approval or oversight, often driven by speed and convenience. The challenge is that the “helpful shortcut” can become a blind spot when IT can’t see what’s being used, by whom, or with what data.

Shadow AI security matters in 2026 because AI isn’t just a standalone tool employees choose to use. It’s increasingly embedded directly into the applications you already rely on. At the same time, it’s expanding through plug-ins, extensions, and third-party copilots that can tap into business data with very little friction.

And there’s a human reality in it: 38% of employees admit they’ve shared sensitive work information with AI tools without permission. It’s people trying to work faster, but making risky decisions as they go.

That’s why Microsoft sees the issue as a data leak problem, not a productivity problem.

In its guidance on preventing data leaks to shadow AI, the core risk is simple: employees can use AI tools without proper oversight, and sensitive data can end up outside the controls you rely on for governance and compliance.

And here’s what many teams overlook: the risk isn’t just which tool someone used. It’s what that tool continues to do with the data over time.

This is known as “purpose creep”, when data begins to be used in ways that no longer align with its original purpose, disclosures, or agreements.

But shadow AI isn’t limited to one obvious chatbot. It shows up in workflows across marketing, HR, support, and engineering, often through browser-based tools and integrations that are easy to adopt and hard to track.

The Two Ways Shadow AI Security Fails

1.) You don’t know what tools are in use or what data is being shared.

Shadow AI isn’t always a shiny new app someone signs up for.

It can be an AI add-on enabled inside an existing platform, a browser extension, or a feature that only shows up for certain users. That makes it easy for AI usage to spread without a clear “moment” where IT would normally review or approve it.

It’s best to treat this as a visibility problem first: if you can’t reliably discover where AI is being used, you can’t apply consistent controls to prevent data leakage.

2.) You have visibility, but no meaningful way to manage or limit it.

Even when you can name the tools, shadow AI security still fails if you can’t enforce consistent behavior.

That typically happens when AI activity lives outside your managed identity systems, bypasses normal logging, or isn’t governed by a clear policy defining what’s acceptable.

You’re left with “known unknowns”: people assume it’s happening, but no one can document it, standardize it, or rein it in.

This can quickly turn into a governance issue. This happens when the organization loses confidence in where data flows and how it’s being used across workflows and third parties.

How to Conduct a Shadow AI Audit

A shadow AI audit should feel like routine maintenance, not a crackdown. The goal is to gain clarity quickly, reduce the most significant risks first, and keep the team moving without disruption.

Step 1: Discover Usage Without Disruption

Start by reviewing the signals you already have before sending a company-wide email.

Practical places to look:

Identity logs: who is signing in, to which tools, and whether the account is managed or personal
Browser and endpoint telemetry on managed devices
SaaS admin settings and enabled AI features
A brief, nonjudgmental self-report prompt, such as: “What AI tools or features are helping you save time right now?”

Shadow AI is often adopted for productivity first, not because people are trying to bypass security. You’ll get better answers when you approach discovery as “help us support this safely.”

Step 2: Map the Workflows

Don’t obsess over tool names. Map where AI touches real work.

Build a simple view:

Workflow
AI touchpoint
Input type
Output use
Owner

Step 3: Classify What data is Being Put into AI

This is where shadow AI security becomes practical.

Use simple buckets that your team can apply without legal translation:

Public
Internal
Confidential
Regulated (if relevant)

Step 4: Triage Risk Quickly

You’re not aiming to create a perfect inventory. You’re focused on identifying the highest risks right now.

A simple scoring model can help you move quickly:

Sensitivity of the data involved
Whether access occurs through a personal account or a managed/SSO account
Clarity around retention and training settings
Ability to share or export the data
Availability of audit logging

If you keep this step lightweight, you’ll avoid the trap of analyzing everything and fixing nothing.

Step 5: Decide on Outcomes

Make decisions that are easy to follow and easy to enforce:

Approved: Permitted for defined use cases, with managed identity and logging wherever possible
Restricted: Allowed only for low-risk inputs, with no sensitive data
Replaced: Transition the workflow to an approved alternative
Blocked: Poses unacceptable risk or lacks workable controls

Stop Guessing and Start Governing

Shadow AI security isn’t about shutting down innovation. It’s about making sure sensitive data doesn’t flow into tools you can’t monitor, govern, or defend.

A structured shadow AI audit gives you a repeatable process: identify what’s in use, understand where it intersects with real workflows, define clear data boundaries, prioritize the biggest risks, and make decisions that hold.

Do it once, and you reduce risk right away. Make it a quarterly discipline and shadow AI stops being a surprise.

If you’d like help building a practical shadow AI audit for your organization, contact us today. We’ll help you gain visibility, reduce exposure, and put guardrails in place without slowing your team down.

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Your Business’s Digital Compass: Creating an IT Roadmap for Small Business Growth

Sun, 30 Nov 2025 12:00:00 +0000

Your Business’s Digital Compass: Creating an IT Roadmap for Small Business Growth

Small businesses often struggle to leverage technology effectively. It can be a challenge just to survive, much less thrive. In many cases, they instinctively fall back on a reactive approach to IT challenges, rather than planning and acting proactively. That’s where an IT roadmap can help. It becomes a digital compass for organizations, a strategic document that provides alignment between technology needs, initiatives, and business goals.

An IT roadmap provides a vision of your business’s technology needs in the next 6, 12, and 24 months. This helps to prioritize needs and shape expenditures rather than blindly throwing money at technology. This is a critical step for small businesses with limited capital.

This article will explore why IT roadmapping is essential for business growth and how to build an effective one that aligns with long-term business goals.

What Is an IT Roadmap?

The IT roadmap is an outline for how technology will drive business objectives. It must include priorities and timelines, as well as system upgrades and cybersecurity plans.

An IT roadmap provides the following information:

What technologies are we using now?
What tools will we need in the future?
When should we invest in upgrades?
How do we improve our security posture?
What’s our long-term digital strategy?

Without a roadmap, organizations often make piecemeal IT decisions. This leads to security vulnerabilities and inefficiency.

Why Small Businesses Need an IT Roadmap

Small businesses don’t have the luxuries larger companies do. Their margin for error is much smaller, and the impact of poor decisions is far greater than that of their larger counterparts. One way to maximize decision-making power is by following an IT roadmap. It helps scale IT expansion in a way that offers a supportive framework for business growth.

Aligned With Business Goals

IT investment stays aligned with the broader vision of the organization when following an IT roadmap. It also ensures everyone is on the same page regarding goals and expectations.

Reduce Downtime

Adopting an IT roadmap provides a proactive stance and offers lifecycle management for all systems. This reduces the chances of outages and security issues.

Improve Efficiency

Following an IT roadmap ensures improved productivity by replacing outdated systems and maintaining workflows.

Effective IT Roadmap

When creating an IT roadmap, it’s not merely listing projects and assets. It’s about creating a dynamic strategy, that evolves with the organization. Every roadmap should include the following:

Assessment

The first step is creating an assessment of all IT assets. This provides a good starting point to map out future IT improvements. Document the existing IT environment components:

Hardware and software inventory
Network infrastructure
Cloud and on-premises services
Security tools and vulnerabilities
Pain points and bottlenecks

The completed baseline assessment provides a firm foundation to begin informed decision-making.

Business Goals and Strategic Objectives

Identify the company’s top goals over the next 1–3 years. For example:

Expanding to a new market
Hiring remote employees
Increasing customer satisfaction

It is essential that the IT roadmap ties the initiatives to these objectives.

Technology Timelines

When creating your IT roadmap, it’s critical to provide detailed schedules to ensure seamless integration of projects. These might include details about:

Cloud migrations
CRM or ERP deployments
Cybersecurity enhancements
Website upgrades
Improvements to data backup strategies

Budget Forecast

When organizations adopt a proactive approach to IT purchases, they eliminate hidden costs and avoid surprise overages. This enables more accurate budgeting forecasts for IT expenditures. This would include the following expenses:

Hardware/software purchases
Licensing and subscriptions
Professional services and consulting
Training and support

Roadmap Maintenance

A roadmap is not a one-and-done endeavor. It takes constant input and updating. A well-maintained roadmap ensures organizational goals remain in focus as IT expansion continues.

Collaborate

Organizations need to recognize that staff input from a variety of sources can improve the effectiveness of the roadmap. The document should reflect company-wide needs.

Able to Adapt

As new technology becomes available, it is important for organizations to update their IT roadmaps. This will ensure the organizations adapt to new challenges and take advantage of new opportunities.

Partner With Experts

Consider leveraging external experts for guidance and training opportunities. A phased approach remains the most effective way to achieve lasting impact and steady progress toward your organizational goals.

Here’s a Sample 12-Month IT Roadmap for Small Businesses:

Q1 Inititative: Cloud migration
Q1 Objective: Improve flexibility

Q2 Initiative: Implement MFA and improve endpoint security
Q2 Objective: Enhance cybersecurity

Q3 Initiative: Deploy new CRM system
Q3 Objective: Centralize customer interactions

Q4 Initiative: Staff training
Q4 Objective: Increase digital compliance

Roadmap to Success

Take the first step toward smarter IT decisions. Connect with our team today to create an IT roadmap that aligns technology with your business goals.

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This Article has been Republished with Permission from The Technology Press.

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Navigating Cloud Compliance: Essential Regulations in the Digital Age

Tue, 25 Nov 2025 12:00:00 +0000

Navigating Cloud Compliance: Essential Regulations in the Digital Age

The mass migration to cloud-based environments continues as organizations realize the inherent benefits. Cloud solutions are the technology darlings of today’s digital landscape. They offer a perfect marriage of innovative technology and organizational needs. However, it also raises significant compliance concerns for organizations. Compliance involves a complex combination of legal and technical requirements. Organizations that fail to meet these standards can face significant fines and increased regulatory scrutiny. With data privacy mandates such as HIPAA and PCI DSS in effect, businesses must carefully navigate an increasingly intricate compliance landscape.

Cloud Compliance

This is the process of adhering to laws and standards governing data protection, security, and privacy. This is not optional. Unlike traditional on-site systems, cloud environments present security issues due to geographic data distribution, making compliance more complex.

Compliance in the cloud typically involves:

Securing data at rest and in transit
Ensuring data residency
Maintaining access controls and audit trails
Demonstrating adherence to regular assessments

Shared Responsibility Model

One of the core concepts of cloud compliance is the Shared Responsibility Model. This outlines the compliance division between the cloud provider and the customer.

Cloud Service Provider (CSP): They are responsible for cloud services and securing the infrastructure and network.
Customer: They are responsible for securing access management, user configurations, and data.

Many organizations mistakenly believe that hiring a cloud service provider transfers compliance responsibility; this is not the case.

Compliance Regulations

Compliance varies from country to country. It is important to know where data resides and through which countries it passes to remain compliant.

General Data Protection Regulation (GDPR) – EU

Globally speaking, GDPR is one of the most comprehensive privacy laws. It applies to any organization processing EU citizens’ personal data, regardless of where the company is physically doing business.

Cloud-specific considerations:

Ensuring data is stored in EU-compliant regions
Enabling data subject rights
Implementing strong encryption
Maintaining breach notification protocols

Health Insurance Portability and Accountability Act (HIPAA) – US

HIPAA protects sensitive patient data in the United States. Cloud-based systems storing or transmitting this sensitive information (ePHI) have to abide by HIPAA standards.

Considerations for cloud storage:

Using HIPAA-compliant cloud providers
Signing Business Associate Agreements (BAAs)
Encrypting ePHI in storage and transmission
Implementing strict access logs and audit trails

Payment Card Industry Data Security Standard (PCI DSS)

For those organizations that process, store, or transmit credit card information, there is a set of compliance regulations they need to abide by. Cloud hosts must uphold the 12 core PCI DSS requirements.

Cloud-specific considerations:

Tokenization and encryption of payment data
Network segmentation in cloud environments
Regular vulnerability scans and penetration testing

Federal Risk and Authorization Management Program (FedRAMP) – US

Providing a standardized set of protocols for federal agencies operating on cloud-based systems, providers are required to complete a rigorous assessment process.

Considerations:

Mandatory for vendors working with U.S. government agencies
Strict data handling, encryption, and physical security protocols

ISO/IEC 27001

This is an international standard for Information Security Management Systems (ISMS). It is widely recognized as the benchmark for cloud compliance.

Cloud considerations:

Regular risk assessments
Documented policies and procedures
Comprehensive access control and incident response protocols

Maintaining Cloud Compliance

It is vital that organizations realize that cloud compliance is not merely checking items off a list. It requires thoughtful consideration and a great deal of planning. Operating from a proactive stance, the following are considered best practices to follow:

Audits

Compliance audits are an excellent way to determine and maintain compliance. Shortcomings are easily recognized and addressed to keep your infrastructure in compliance.

Robust Access Controls

By using the principle of least privilege (PoLP), organizations provide users with only enough access to reach the resources they need. Integrating multi-factor authentication (MFA) provides another layer of security and insulates your organizational data.

Data Encryption

Whether at rest or in transit, all data must use TLS and AES-256 protocols. These are industry standards and necessary for your organization to remain compliant.

Comprehensive Monitoring

Audit logs and real-time monitoring provide alerts to aid in compliance adherence and response.

Ensure Data Residency

No matter where your data is physically stored, there are jurisdictional requirements that need to be addressed. Ensure that your data center complies with any associated laws for the region.

Train Employees

Regardless of how robust your organization’s security is, all it takes is a single click by a single user to create a ripple effect across your digital landscape. Providing proper training can help users adopt use policies that can help protect your digital assets and remain compliant.

The State of Compliance

As your organization grows and adopts cloud-based systems, the need to maintain compliance responsibly becomes increasingly important. If you’re ready to strengthen your cloud compliance, contact us for expert guidance and resources. Gain actionable insights from seasoned IT professionals who help businesses navigate compliance challenges, reduce risk, and succeed in the ever-evolving digital landscape.

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Leveraging Microsoft Forms for Data Collection & Surveys

Thu, 20 Nov 2025 12:00:00 +0000

Leveraging Microsoft Forms for Data Collection & Surveys

Data has become the lifeblood of every organization, regardless of industry or sector. Today, a business’s ability to collect, analyze, and act on data is not just an advantage, it’s essential for survival. Data-driven decision-making enables organizations to respond quickly to market changes, identify new opportunities, and improve operational efficiency. When decisions are backed by accurate, timely data, they can produce both immediate results and long-term strategic benefits. Whether the data comes from customer surveys, employee feedback forms, transactional records, or operational metrics, it provides a foundation for smarter business strategies.

With the right tools and processes, organizations can harness this information to streamline workflows, enhance customer experiences, optimize resource allocation, and maintain a competitive edge in an increasingly complex business landscape.

One powerful solution to consider is Microsoft Forms. With its robust feature set and seamless integration into the Microsoft 365 ecosystem, Forms provides a secure and compliant platform for collecting and analyzing data.

This article will explore how organizations can effectively use Microsoft Forms for data collection, while addressing key considerations and best practices.

Benefits

Offering numerous built-in functions, Forms emphasizes simplicity of use.

Easy to Use: A drag-and-drop interface enables novice users to create sophisticated forms quickly.
Microsoft 365 Integration: Fully integrated to Teams, SharePoint, Excel, and Power Automate, Forms provides data to fuel decision-making.
Real-Time Data Analysis: Responses can be gathered in real time. Forms can then display the information in charts or graphs, which can be automatically generated.
Mobile-Friendly: Forms are designed with the modern-day user in mind. It is responsive and mobile-friendly. Users can complete the forms on any device.

Business Users Features

Forms offers numerous built-in functions, but there are quite a few that were added with business users in mind. The most impactful are detailed below:

Customizable Form Templates

There is a wide array of templates to quickly create customer satisfaction surveys, event registration forms, and employee feedback forms.

Question Types

There are multiple question types to choose from when building forms. The options include:

Multiple choice
Text (short and long answers)
Rating scales
Likert scales
Date/time pickers
File upload

Sharing Options

Forms provides the ability to share information with internal members or external users. Based on user credentials, it dictates how and when the data can be shared. It can also be embedded into webpages or emails.

Data Analysis

The beauty of gathering data through Forms is how easily it integrates with Excel. This information can then be analyzed and used to form policy decisions.

Work Scenarios

Forms can provide invaluable insight across all departments. Several scenarios in which it can be applied include:

Human Resources: Employee surveys, onboarding feedback, exit interviews
Marketing: Customer satisfaction surveys, event feedback
Training: Training assessments, knowledge assessment, course registration
IT and Help Tickets: Help desk ticket, asset inventory

Microsoft 365 Integration

Developed to be fully integrated into the Microsoft 365 environment, Forms allows seamless sharing of data between various Microsoft products.

Excel

For every Microsoft Form generated, an Excel workbook is automatically created. This is where response data is stored to be analyzed.

Power Automate

Building workflows based on Microsoft Forms data is easy when utilizing Power Automate.

SharePoint and Teams

Demonstrating full integration, Forms can be embedded directly into Microsoft Teams tabs and SharePoint pages. This allows full collaboration and accessibility like never before.

Microsoft Forms Tips

The best way to get the most out of Microsoft Forms is to follow a few simple tips. These tips include:

Develop Objectives: It is important to determine what data you want to collect and how it will be used. Every question should serve a purpose and not just take up space.
Use Branching: This allows unnecessary questions to be removed based on the responses gathered.
Privacy: Give users the option to not allow their personal identifiers to be stored so their responses remain anonymous.
Limit Open-Ended Responses: When user responses are free-form and not standardized, it makes it difficult to quantify and analyze.

Compliance Considerations

The beauty of Forms is that since it can live within the Microsoft 365 framework, it has built-in security and compliance standards.

Encryption is provided for data at rest and in transit.
Audit logs ensure accountability.

Maximizing the Value of Microsoft Forms

Microsoft Forms unlocks the potential of organizational data by making it easy to gather, analyze, and act on insights. Whether improving onboarding processes, collecting employee feedback, or tracking customer satisfaction, Forms helps businesses make faster, more informed decisions.

By automating surveys and follow-ups within the secure Microsoft 365 ecosystem, organizations can create seamless, end-to-end workflows that enhance responsiveness and efficiency. With the right guidance, resources, and training, businesses can fully harness Forms to transform raw data into actionable strategies, driving smarter decisions and long-term growth.

Contact us today to learn how to optimize Microsoft Forms for your organization and turn your data into a competitive advantage.

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Cracking Down on Credential Theft: Advanced Protection for Your Business Logins

Mon, 10 Nov 2025 12:00:00 +0000

Cracking Down on Credential Theft: Advanced Protection for Your Business Logins

During an era of digital transformation, data and security are king. That is why, as cyber threats evolve in this age of digital transformation, businesses need to be prepared. Credential theft has become one of the most damaging cyber threats facing businesses today. Whether through well-crafted phishing scams or an all-out direct attack, cybercriminals are continually honing their skills and adapting their tactics to gain access to system credentials. They seek to compromise the very fabric of the corporate digital landscape and access sensitive corporate resources.

The stakes are incredibly high. According to Verizon’s 2025 Data Breach Investigations Report, over 70% of breaches involve stolen credentials. The implications for businesses of every size are crippling financial loss and reputational damage. The days of relying solely on passwords to secure systems and devices are long gone. With the new age of cyber threats lingering just beyond the gates, organizations have to take advanced measures to properly secure the authentication infrastructure. Only by doing this can they hope to mitigate the risk of credential-based attacks.

Understanding Credential Theft

Credential theft is not a single act, but rather a symphony that builds from the first note and rises in intensity and intent over the course of weeks or months. It typically begins with cyber attackers gaining access to usernames and passwords using a variety of methods:

Phishing Emails: These can trick users into revealing their credentials via fake login pages or official-looking correspondence.
Keylogging: This is a malware attack that records each keystroke to gain access to the login and password information.
Credential Stuffing: This is the application of lists of leaked credentials from other data breaches to try to breach security measures.
Man-in-the-middle (MitM) Attacks: These occur when attackers are able to intercept credentials on unsecured networks.

Traditional Authentication Limitations

Organizations have historically depended on username and password combinations to provide their primary means of authentication. This is not adequate any longer. There are several reasons why organizations need to up the ante on their authentication processes:

Passwords are often reused across platforms.
Users tend to choose weak, guessable passwords.
Passwords can be easily phished or stolen.

Advanced Protection Strategies for Business Logins

To effectively combat credential theft, organizations should adopt a multi-layered approach that includes both preventive and detective controls. Below are several advanced methods for securing business logins:

Multi-Factor Authentication (MFA)

This is one of the simplest yet most effective methods to prevent credential theft. It requires users to provide two verification points. This typically includes a password, coupled with an additional piece of information sent to a secure device or email account that needs to be entered. It could also require a biometric measure for authentication, usually a fingerprint scan.

There are hardware-based authentication methods as well, including YubiKeys or app-based tokens like those required by Google Authenticator or Duo. These are highly resistant to phishing attempts and recommended for high-value accounts.

Passwordless Authentication

In a move to further secure systems, some of the emerging frameworks have completely abandoned the username and password authentication method entirely. Instead, they employ the following:

Biometrics employ fingerprint or facial recognition for authentication purposes.
Single Sign-On (SSO) is used with enterprise identity providers.
Push notifications employ mobile apps that approve or deny login attempts.

Privileged Access Management (PAM)

High-level accounts like those held by executives or administrators are also targeted by attackers because of the level of their access to valuable corporate information. PAM solutions offer secure monitoring and the enforcement of ‘just-in-time’ access and credential vaulting. This helps minimize the attack surface by offering stricter control for those who access critical systems.

Behavioral Analytics and Anomaly Detection

Many modern authentication systems employ artificial intelligence-driven methods to detect unusual behavior surrounding authentication attempts. Some of the anomalies these methods look for include:

Logins from unfamiliar devices or locations
Access attempts at unusual times
Multiple failed login attempts

Organizations that provide continuous monitoring of login patterns can proactively prevent damage before it occurs.

Zero Trust Architecture

This architecture adopts the simple principle of “never trust, always verify.” This basis is the opposite of most traditional methodologies. Instead of trusting users inside the network, Zero Trust authenticates and authorizes on a continuous basis. Every request made by a given user is determined by contextual signals such as device location and identity.

The Role of Employee Training

While digital methods to secure digital landscapes are vital, they can all be undone by simple human intervention. In fact, human error is the leading cause of data breaches. To curb this trend, organizations should train personnel to be diligent in their system use. They should be aware of:

Recognize phishing attempts
Use password managers
Avoid credential reuse
Understand the importance of MFA

An informed workforce is a critical line of defense against credential theft.

Credential Theft Will Happen

Attackers are becoming increasingly sophisticated in their attempts to compromise system credentials. Today, credential theft is no longer a matter of if, it’s a matter of when. Organizations can no longer rely on outdated defenses; stronger protection is essential. By implementing multi-factor authentication, adopting Zero Trust policies, and prioritizing proactive security strategies, businesses can stay ahead of emerging threats. Contact us today for the resources, tools, and expert guidance you need to build stronger defenses and keep your business secure.

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